Frequently Asked Questions

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Are refunds available if I need to cancel?

There is a $100 processing fee on all cancellations. This fee is assessed on a per-person basis. All refund requests are up to the discretion of EXPO Management. If you registered on/before September 1, 2023 with the special preregistration rate, you will not be eligible for a refund. No refunds for cancellations after 1/03/2024.

If I cancel my registration but someone is going to take my place, am I still charged the cancellation fee?

No, the cancellation fee is only for people who are cancelling an entire registration with no substitute.  

Where do I pick up my registration packet?

Registration Check-In will be held at the UMA EXPO registration desk during the following times (tentative; subject to change):

  • Sunday, Feb. 4– 10:30 a.m. – 5:00 p.m.
  • Monday, Feb. 5– 7:30 a.m. – 6:45 p.m.
  • Tuesday, Feb. 6– 8:00 a.m. – 5:00 p.m.
  • Wednesday, Feb. 7– 8:00 a.m. – 1:00 p.m.

Remember, if you plan to attend any UMA Motorcoach EXPO function, you must pick up your registration badge from the registration desk, including admittance to the Opening Reception, so please allow time to stop by the Convention Center. (The Opening Reception is typically at the host hotel, not the Conv. Center.)

I am attending with colleagues. Am I allowed to pick up their badge and registration packet?

Unfortunately, they will need to pick up their own registration materials.  

If I haven’t registered but plan to attend, can I register at the show?

Yes, you can still register to attend the show on-site if you miss the early deadlines.

If I register on-site what forms of payment do you accept?

  • Cash
  • Credit Cards – American Express, Discover, MasterCard, Visa  

  • Personal Checks – with valid identification

What are the differences between registration types: Operator and Non-Exhibiting Supplier?

Operator: Motorcoach owners, operators or staff personnel who are an active part of a motorcoach company recognized by the US DOT.

Non-Exhibiting Supplier: Vendor companies that sell/supply to the motorcoach industry and who are NOT exhibiting at the 2023 UMA Motorcoach EXPO.

Only 2 people per company are allowed to register as Non-Exhibiting Suppliers. 

There is only one rate available and no day passes are allowed.  

I am bringing my child. Do I have to register him/her and what are the registration rates?

Yes. Anyone who wishes to gain entry to any UMA Motorcoach EXPO exhibits or functions must be registered and in possession of a name tag administered by show management. Children under age 12 are free. Child rates are for children ages 12-17.

Don’t see your question? Let us help! Please contact us at or 1.703.838.2929.