Education in the Exhibit Hall
Monday, January 8th
10:15 – 11:45 AM
Predictable Success UMA Session Area| Les McKeown
Growing a business is never easy – but there are six specific Imperatives which every growing business must face if it truly wishes to scale. Learn what they are and how to master them in this compelling, content-filled, actionable and entertaining session with Les McKeown, Founder and CEO of Predictable Success.. 
Presented by Predictable Success
12:00 – 1:00 PM
Impacts of Technology, Regulatory Non-Compliance & Internal Data on Claim Costs |UMA Session Area| Paul Berne, Bob Crescenzo
Lancer Insurance Company will present a comprehensive educational session addressing current and emerging claims challenges to motorcoach operators. Specifically addressed will be the significant impact of Electronic Logging Devices (ELDs) telematics, and regulatory non-compliance of same on the types and costs of motorcoach claims in today’s legal environment.
This session will use Lancer’s 33 years of claims data and share the expertise of two of the industry’s leading insurer’s senior managers who represent close to 60 years combined experience serving the bus and motorcoach industry to help operators understand the changing nature and cost of motorcoach claims. Also detailed would be how plaintiff attorneys have developed tactics to increase settlement costs. Bob will offer front end driver training and loss prevention solutions to help operators from incurring these expensive claims, and, on the back end, Paul will explain the best proven tactics to employ when managing and resolving these technology-driven new exposures.
Presented by Lancer Insurance Company
1:15 – 2:15 PM
The New Reality: ELD and How to Cope UMA Session Area| John Gaither
The long awaited ELD mandate is in place and many UMA members affected by it have concerns about successful implementation. Join us for a step-by-step guide and learn how to successfully implement the ELD solution you chose and use the mandate to improve the efficiency of your business.
Presented by GPS Insight
2:30 – 3:30 PM
Tips on Technician Recruiting and Retention UMA Session Area| Scott Crawford
Are you in need of a good mechanic? You are not alone. Many operators are dealing with a technician shortage. According to the United States Department of Labor, employment of diesel service technicians and mechanics is projected to grow 12 percent from 2014 to 2024, faster than the average for all occupations. If mechanics can’t be found, then they need to be created. Scott Crawford, MCI director training, has the tools to solve the shortage. He will offer instruction on how to tap the MCI Academy, which holds ASE accreditation, to create a career path for your mechanics and staff.
This is your chance to better understand how you can benefit from MCI’s historic portfolio of technical training, systems and specialty coursework, along with proficiency testing as a solution to the shortage in your shop. There will be time for Q&As.
Presented by Motor Coach Industries
3:45 – 4:45PM
Worker’s Compensation and OSHA- what you need to know | UMA Session Area| Al Daoud
Too many times at a motorcoach company, the safety focus is on auto liability, DOT regulations, and preventing vehicle collisions. This leaves OSHA compliance and worker injury prevention too frequently as a reactive approach instead of a proactive approach. This presentation will help attendees understand and easily recognize some of the common and not so common OSHA violations that can cause worker injuries and OSHA violation fines that result from unsafe work conditions and practices. A sample facility inspection document will be provided to each attendee, in addition to a copy of the presentation.
Presented by Protective Insurance Company
Tuesday, January 9th
9:15 – 10:15 AM
Connected, Autonomous, Shared, Electrification (CASE): How Technology Will Inevitably Affect The Motorcoach Industry, And The Startups That Are Implementing Change UMA Session Area| Numaan Akram
Numaan, joined by a panel of industry experts, will speak to the upcoming changes in the mobility startup landscape. With each panel member bringing different viewpoints to the discussion, they will explain different projects of various startups and the technology trends to look out for in 2018 and beyond.
Presented by Rally
10:30 AM – 11:30 AM
Make Idling Reduction and Fuel Efficient Driving ‘Sexy’UMA Session Area| David Kestenbaum
Make Idling Reduction and Fuel Efficient Driving ‘Sexy’ – Ok, that is not going to happen. But let’s talk about how to do it without effecting customer service and also getting buy-in from drivers. Most bus and motorcoach operators know that unnecessary idling and inefficient driving practices drive up fuel costs and of course increase wear and tear on equipment. While idling reduction and fuel efficient driving programs may never be an exciting or particularly ‘sexy’ topic, when implemented properly they can be done in a manner that improves customer service and safety, improves fuel efficiency, and reduces maintenance intervals and wear and tear on equipment. Over the past five years the University of Vermont’s Certification for Sustainable Transportation (CST) program has been working with vehicle manufacturers, drivers, mechanics and operators to develop programs that are easy to implement, generate buy-in from folks on the front line. Typically operators working with the CST have seen a 2-8% increase in fuel efficiency.  During this session you will hear about the CST’s NEWEST programs, that have helped some operators boost fuel efficiency over 10%. During this session you will hear about what works and what does not worked. You will also hear from operators that have developed their own idling reduction and fuel efficient driving programs…. and improved fuel efficiency from 5-10% without compromising customer service. Individuals will walk out of this session learning about what they can do at their own operations, whether working with the CST or on their own.
For folks whom have seen Dave present before, they will learn about what is new. And there is a lot!
Presented by University of Vermont